How do I make a return?Updated 2 months ago

UK returns address -

To return your products back to us, please find our returns address below -

FAO: Hairburst Return, Unit 3
Wellesbourne Dist. park
Wellesbourne, Warwick CV35 9JY

Please note we do not accept any returns for the Heatless curler, Satin scrunchie, scalp roller, scalp massage brush or any items which have been opened/used are not eligible for return. If there is an attempt to return these types of items, communicate to the shopper that the return cannot be processed because the item is non-returnable.

How to return my order

Please ensure to have returned your order within a maximum of 30 days and we will be happy to give you a full refund or replacement.  We can’t guarantee that we will receive your returned item, if we do not then it is your own responsibility to investigate this with the shipping service and if not received we would be unable to refund you, as mentioned in section ‘We cannot refund any item if’.

If you are looking to return a parcel back to us, please request a returns label by contacting us at [email protected]. Please include a note for us in your return outlining your name, order number, reason for return and product name and quantity being returned so our Returns team know who the return is from just in the chance the return slip does go missing. 

*Please note that we do not cover any returns costs (unless this being our error).