Please feel free to contact our customer care team for anything you can't find here - we would be more than happy to help!

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Hairburst

The most frequently asked & popular questions asked by our customers can be located here. 

Hairburst Help Centre

Which products are excluded from the autumn sale event?

How does the offer work?

When does the sale end?

Can I apply discount codes during the sale?

Is there a limit on how many items I can purchase with the sale offer?

Will you be restocking items that are currently sold out?

What time did the sale start?

Sale shipping times

How much do I have to spend to qualify for free delivery?

Hairburst Sale 2025

How do I track my order?

Where is my order?

Tracking my order

How much are the delivery costs?

How long will it take to receive my order?

Where do you ship to?

Evri pickup shop & lockers

Can I use a forwarding company?

Shipping times & costs

Ireland Shipping

Customs charges

Shipping

My order has arrived damaged, what do I do?

Some products are missing from my order, what do I do?

I just placed an order but I need to cancel it, is it too late?

How do I place an order?

It states the item is out of stock, when will it be back?

My discount code is not working, what should I do?

Can I order a wholesale quantity through the website?

Why has my order not been sent yet?

My order has been stopped or cancelled after purchase, why?

How do I cancel my order?

How do I make a transaction?

My order is taking longer than normal, what is happening?

Orders

How do I make a return?

Do you offer refunds or exchanges?

What if my package gets lost or arrives damaged?

Why has my order been cancelled after purchase?

Returns & Policies

I don't have Paypal, can I pay with my card?

Paypal keeps saying there is a gateway error, what do I do?

Do you have any other payment options?

Klarna

Payments

Terms and Conditions

How often will I be charged?

How long do I have to be signed up for?

Should I subscribe or pay for the items individually?

How much do I save by subscribing?

How do I cancel my subscription?

When will I receive my subscription?

Why don't you offer subscriptions to those outside of the EU?

How do I make any changes to my subscription?

Will I receive my subscription on time?

Subscriptions

Which products in the range are vegan friendly?

Which products are safe to take if I am pregnant or breastfeeding?

Do I need to take vitamins as well as use the cosmetic items?

How many products can you use at once?

When are the refill shampoo and conditioner pouches coming back?

Cosmetics

Where are your products manufactured?

Who is Hairburst for?

Does it work?

How fast will my hair grow using Hairburst products?

How long will it take to see results?

Does Hairburst cure baldness?

Can I take Hairburst if pregnant or breastfeeding?

Will my hair fall out if I stop using Hairburst?

Will Hairburst products affect hair growth in other areas of my body, including if I have had laser hair removal?

Where can I buy Hairburst products?

Why can I not find a product on the website?

Are your products sulfate free?

How long do our support team take to respond to your message?

Which vitamin is the strongest in the range?

How many vitamins does Hairburst sell?

What is the difference between the Healthy Hair Vitamins and the Chewable Hair Vitamins?

What happens if a woman takes Hair vitamins for men?

I'm struggling to swallow the capsules, what do I do?

Are the Chewable Hair Vitamins high in sugar and calories?

What is the age limit for taking hair supplement products?

Can I take normal prescription medicine alongside the Hairburst vitamin products?

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