Orders

My order has arrived damaged, what do I do?

You can contact [email protected] or get in touch through any of our social channels to make us aware of this. Please include your order number and a picture of your damaged item (these images must be as clear as possible) and we will be happy to

Some products are missing from my order, what do I do?

You can contact [email protected] or get in touch through any of our social channels to make us aware of this. Please send a clear photo of the products you have received within 30 days of receiving your order as well as the order number and emai

I just placed an order but I need to cancel it, is it too late?

Please contact [email protected] or through any of our social channels as soon as you can, as this depends on whether your order information has already been passed over to our packing provider. If your order has already gone through, please refu

How do I place an order?

Please visit our shop all page to browse through our product range. Click on a product you would like to buy and select 'Add to Basket.' A sidebar will appear showing you what is currently in your basket. Here you can select the 'Checkout' button whi

It states the item is out of stock, when will it be back?

Unfortunately, sometimes during popular periods, an item may go out of stock. We should have new products arriving within 4 weeks,. You can also on the product page you are waiting for the stock to return select the 'Notify me' button, where you will

My discount code is not working, what should I do?

Firstly, please ensure that you have clicked the correct website for the country that you are ordering to as well as ensuring the products in your basket are eligible to have a code applied. Not all of our discount codes apply to all products, such a

Can I order a wholesale quantity through the website?

As much as we love to hear that you want to stock up on your favourite products, we do not allow products to be ordered in bulk as these should only be purchased through our website for individual use. If you are interested in becoming a seller with

Why has my order not been sent yet?

If you have not received an email confirmation from us within 24-48 hours of purchasing, then there may be an error with your order, always make sure to check your bank to see if the funds have been taken from us, if they haven't then the payment has

My order has been stopped or cancelled after purchase, why?

If you have already attempted to order through our website in wholesale quantities, then you should have received an email from our support team to discuss this further with you. If you have not, then please make sure to check your spam folder, as so

How do I cancel my order?

Once your order has been placed through our website, your order is automatically sent to our warehouse to begin processing which gives us a very small window in order to make a change/cancellation to your order. We suggest you contact our customer se

How do I make a transaction?

To place an order with us, simply visit our website at www.hairburst.com. For security reasons, we currently do not offer the option to place orders over the phone. However, if you encounter any issues while placing your order, please contact our tea

My order is taking longer than normal, what is happening?

If your order exceeds the estimated delivery timeframe, please contact our customer care team promptly. It’s important to notify us once the delivery window has passed so we can follow up with the carriers regarding your parcel. If we are not informe