Orders
I just placed an order but I need to cancel it, is it too late?
Once an order has been placed, we’re unable to cancel it as our team begins processing orders quickly to ensure fast dispatch for all customers. If you no longer need your order, you’re welcome to return it to us once it has been delivered, in line w
My discount code is not working, what should I do?
Firstly, please ensure that you have clicked the correct website for the country that you are ordering to as well as ensuring the products in your basket are eligible to have a code applied. Not all of our discount codes apply to all products, such a
Can I order a wholesale quantity through the website?
As much as we love to hear that you want to stock up on your favourite products, we do not allow products to be ordered in bulk as these should only be purchased through our website for individual use. If you are interested in becoming a seller with
My order is taking longer than normal, what is happening?
If your order exceeds the estimated delivery timeframe, please contact our customer care team promptly. It’s important to notify us once the delivery window has passed so we can follow up with the carriers regarding your parcel. If we are not informe
Order Issue? We’re Here to Help!
We’re really sorry to hear if something hasn’t arrived as expected, our team will be happy to help you with this!. If you’ve experienced an issue with your order, please reach out to our Customer Service team at [email protected] with your order