Should any issues arise with your order upon receipt, kindly reach out to our customer care team within 48 hours of your order showing as ‘delivered’ on the tracking from the courier. This is to allow us sufficient time to investigate and resolve the
Please note that all products are sold within a minimum of 60 days, however if this is shorter we will disclose this on the product page before you purchase. We expect customers to start using the products once they have received these to ensure they
Once your return is received and inspected, we will send you a email to notify you that we have received these item(s). We will also inform you of the approval or rejection of your refund depending on how these are returned. If you are approved, then
Please be aware that in the chance that we need to arrange a replacement of a product or your whole order being sent back out to you, we will charge you the shipping costs for the redelivery of your order to be resent if you have missed your delivery
We only replace items if they are defective or damaged. If you need to exchange it for the same item please ensure to make our team aware by sending us a email to [email protected]. If you would like to switch a unopened product for a different p
After placing your order, note that Hairburst cannot be held responsible for applying discount codes. If you encounter any issues while applying a code during the ordering process, please reach out to our team for assistance. However, please avoid co
UK, Ireland & The Rest of the World –. FAO: Hairburst Return, Unit 3Wellesbourne Dist. parkWellesbourne, Warwick CV35 9JY. Please include a note for us in your return outlining your name, order number, reason for return and product name and quantity
If you have decided that you no longer wish to receive your order or this was done by mistake and this has yet not been received, we advise you to refuse the order upon delivery to avoid return fees for yourself.
We have complete confidence in the excellence of our products and are confident that you will be thoroughly satisfied with them. However, we recognize that there may be instances where you do not achieve the desired results. That’s why we provide a 9