Money Back GuaranteeUpdated 3 months ago
We have complete confidence in the excellence of our products and are confident that you will be thoroughly satisfied with them. However, we recognize that there may be instances where you do not achieve the desired results. That’s why we provide a 90-day money-back guarantee for all of our vitamins and our lash and brow enhancing serum.
This guarantee applies exclusively to those who have purchased a 90-day course of vitamins or a 90-day supply of the lash and brow enhancing serum and have used them as directed. It is valid only for these products and only when purchased via Hairburst.com.
To qualify for our Money-Back Guarantee, please follow the instructions below:
Before Use: Take a clear photo of your hair, lashes, or brows before using the product, ideally in front of a plain background (but not essential), with proof of the date the photo was taken. This date can be found in the information section of the photo.
After 90 Days of Use: Take a clear photo of your hair, lashes, or brows after 90 days of consistent use of our products. Additionally, provide a photo of the product clearly showing both the batch number and expiry date (located on either the side or bottom of the product).
Contact Us: Email our Customer Care Team at [email protected] or scroll to the bottom of our website and select 'Contact Us' with the above information and images provided.
Please ensure all images are clear and provide as many details as possible so our team can assist you further. Once the claim has been validated, we will promptly refund the amount paid for your vitamins or serum to your original payment method.
Please note that our 90-day Money-Back Guarantee applies only to your first purchase. If you make any subsequent orders, you will no longer qualify for our Money-Back Guarantee, and any refund requests will be declined.