Please feel free to contact our customer care team for anything you can't find here - we would be more than happy to help!

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Hairburst

Lost order&#xA0;At Hairburst, we strive to ensure that every order reaches you in perfect condition. In the event your order is lost in transit or there has been a delay in the tracking or estimated delivery time, please reach out to our customer care team at <a href="mailto:support@hairburst.com">support@hairburst.com</a>. Please make sure to provide your order number and any relevant details &#xA0;so they can help you with this as quickly as possible.Damaged order&#xA0;&#xA0;We understand the disappointment of receiving a damaged product and we aim to prevent this occurring as little as possible for our customers. In such instances, please report to our customer care team at <a href="mailto:support@hairburst.com" style=" border-box;-webkit-font-smoothing: antialiased;color:var(--main-primary);user-select: auto;">support@hairburst.com</a> as soon as you have received your order, as well as including images of the damaged photos so we can pass this on to our investigation team to see how this has occurred.&#xA0;<p style="margin-right:0cm;margin-left:0cm;font-size:16px;font-family:&quot;Times New Roman&quot;,serif;margin:0cm;border:none;margin-top:0cm;background:white; border-box;-webkit-font-smoothing: antialiased;margin-bottom:1rem;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px;">*Please note if you are unable to provide images of the damages, our team will not be able to assist you further as this is a requirment. Please do not throw away the items received, unless one of our team instruct you to once they have seen the images and discussed this with you further.&#xA0;<p style="margin-right:0cm;margin-left:0cm;font-size:16px;font-family:&quot;Times New Roman&quot;,serif;margin:0cm;border:none;margin-top:0cm;background:white; border-box;-webkit-font-smoothing: antialiased;margin-bottom:1rem;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px;">We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.

Lost order. At Hairburst, we strive to ensure that every order reaches you in perfect condition. In the event your order is lost in transit or there has been a delay in the tracking or estimated delivery time, please reach out to our customer care te

What if my package gets lost or arrives damaged?

Returns & Policies

How do I track my order?

Where is my order?

Tracking my order

🎄 Festive Shipping & Support Update 🎄

How much are the delivery costs?

How long will it take to receive my order?

Where do you ship to?

Can I use a forwarding company?

Shipping times & costs

Ireland Shipping

Customs charges

Shipping

My order has arrived damaged, what do I do?

Some products are missing from my order, what do I do?

I just placed an order but I need to cancel it, is it too late?

How do I place an order?

It states the item is out of stock, when will it be back?

My discount code is not working, what should I do?

Can I order a wholesale quantity through the website?

Why has my order not been sent yet?

My order has been stopped or cancelled after purchase, why?

How do I cancel my order?

How do I make a transaction?

Orders

How do I make a return?

Do you offer refunds or exchanges?

Why has my order been cancelled after purchase?

I don't have Paypal, can I pay with my card?

Paypal keeps saying there is a gateway error, what do I do?

Do you have any other payment options?

Klarna

Payments

Terms and Conditions

How often will I be charged?

How long do I have to be signed up for?

Should I subscribe or pay for the items individually?

How much do I save by subscribing?

How do I cancel my subscription?

When will I receive my subscription?

Why don't you offer subscriptions to those outside of the EU?

How do I make any changes to my subscription?

Will I receive my subscription on time?

Subscriptions

Which products in the range are vegan friendly?

Which products are safe to take if I am pregnant or breastfeeding?

Do I need to take vitamins as well as use the cosmetic items?

How many products can you use at once?

When are the refill shampoo and conditioner pouches coming back?

Cosmetics

Where are your products manufactured?

Who is Hairburst for?

Does it work?

How fast will my hair grow using Hairburst products?

How long will it take to see results?

Does Hairburst cure baldness?

Can I take Hairburst if pregnant or breastfeeding?

Will my hair fall out if I stop using Hairburst?

Will Hairburst products affect hair growth in other areas of my body, including if I have had laser hair removal?

Where can I buy Hairburst products?

Why can I not find a product on the website?

Are your products sulfate free?

How long do our support team take to respond to your message?

Which vitamin is the strongest in the range?

How many vitamins does Hairburst sell?

What is the difference between the Healthy Hair Vitamins and the Chewable Hair Vitamins?

What happens if a woman takes Hair vitamins for men?

I'm struggling to swallow the capsules, what do I do?

Are the Chewable Hair Vitamins high in sugar and calories?

What is the age limit for taking hair supplement products?

Can I take normal prescription medicine alongside the Hairburst vitamin products?

What if my package gets lost or arrives damaged?Updated 9 months ago